WHY CIL SERVICES ARE NEEDED
Managing insurance business has become more stressful and less profitable because of rising management expense ratio, overheads and claims cost. Yet insurance consumers are becoming less satisfied as they complain of indifferent claims settlement services. Insurance consumers are now more sophisticated owing to increasing awareness created by globalization, I.T, and information super highway. What the local market fails to tell them, they learn elsewhere. Their expectations are much higher than what the market can provide and what were yesterday regarded as exceptional services are today simply ordinary and normal.

CIL research findings have provided solutions to reconciling the differences - gaps between insurance services and consumer satisfaction. CIL's mission is to revitalize the fortunes of insurers and redeem finally the image of insurance industry in Nigeria, and make both suppliers and consumer of insurance enjoy the transactions and the relationships which exist between them