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Frequently
Asked Questions
| Q:
WHY DO BUSINESS
WITH CIL? |
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A: |
Managing
insurance business has become
more stressful and less profitable
because of rising management expense
ratio, overheads and claims cost.
Yet insurance consumers are becoming
less satisfied as they complain
of indifferent claims settlement
services. Insurance consumers
are now more sophisticated owing
to increasing awareness created
by globalization, I.T, and information
super highway. What the local
market fails to tell them, they
learn elsewhere. Their expectations
are much higher than what the
market can provide and what were
yesterday regarded as exceptional
services are today simply ordinary
and normal.
CIL research findings have provided
solutions to reconciling the differences
- gaps between insurance services
and consumer satisfaction. CIL's
mission is to revitalize the fortunes
of insurers and redeem finally
the image of insurance industry
in Nigeria, and make both suppliers
and consumer of insurance enjoy
the transactions and the relationships
which exist between them. .
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